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Telephone Courtesy and Customer Service Training Course


customer satisfaction video training courseThe workforce today is increasingly diverse. This interactive training course from LearnKey, based on the book Working Together by Dr. George Simons and Amy Zuckerman, demonstrates how managers create a positive, productive work environment in a diverse workforce. Realistic case studies and reader-involving worksheets sensitize you to gender and cultural differences to help you enhance communication throughout your organization.


Highlights

  • 2 hours training on 1 CDs
  • Get in touch with customers wants and needs with attentive customer services skills. 
  • Ensure that your telesales department understands the power of positive telephone techniques.
  • Improve your business reputation with a highly skilled staff.

Course Includes

  • Instructor-Led Video Training
  • Demos and Lab Learning
  • Multi-Media Presentations
  • Practice Exams and Lab Simulators
  • Self-Paced Navigation
  • CD or Online Delivery
Training Course Tutorial


from 80  per user + vat


Course Outline

Session 1
Section A: Telephone Courtesy
Introduction
Course Overview
Show You Care 

Section B: The Basics
Do’s and Don’ts
Answering Courtesy
Your Voice 

Section C: Give and Take
Telephone Interaction
Managing Objections
Negotiating
Action Plans 

Section D: Managing the Call
Caller Behaviors
Voice Mail
Do’s and Don’ts

Purchase Orders

Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than one training course ? Contact sales on 01223 894136 for a custom quote

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