Telephone Courtesy and Customer Service Training Course

customer satisfaction video training course

The workforce today is increasingly diverse. This interactive training course from LearnKey, based on the book Working Together by Dr. George Simons and Amy Zuckerman, demonstrates how managers create a positive, productive work environment in a diverse workforce. Realistic case studies and reader-involving worksheets sensitize you to gender and cultural differences to help you enhance communication throughout your organization.

Highlights

2 hours training on 1 CDs

Get in touch with customers wants and needs with attentive customer services skills.

Ensure that your telesales department understands the power of positive telephone techniques.

Improve your business reputation with a highly skilled staff.

Course Includes

Instructor-Led Video Training

Demos and Lab Learning

Multi-Media Presentations

Practice Exams and Lab Simulators

Self-Paced Navigation

CD or Online Delivery

from £80 per user + vat

Course Outline

Session 1
Section A: Telephone Courtesy
· Introduction
· Course Overview
· Show You Care

Section B: The Basics
· Do’s and Don’ts
· Answering Courtesy
· Your Voice

Section C: Give and Take
· Telephone Interaction
· Managing Objections
· Negotiating
· Action Plans

Section D: Managing the Call
· Caller Behaviors
· Voice Mail
· Do’s and Don’ts

Purchase Orders

Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than one training course ? Contact sales on 01223 894136 for a custom quote

Related Training Courses

The Rewards of Telephone Courtesy

The Power of Telephone Courtesy