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The Rewards of Telephone Courtesy Training Course by LearnKey

Excellent telephone skills increase customer satisfaction and assure that you won't miss important business opportunities. Be confident that your company is presenting a professional telephone image. Help your employees develop telephone proficiency and understand the impact telephone courtesy has on both coworkers and customers on the other end of the phone.

£80 per user + vat

Related Course

• Helping Customers through Quality Service
• Customer Satisfaction
• The Business of Listening

Course outline

Session 1 Section A: Telephone Courtesy Pays · Become an Expert · Handling Calls · Answering Calls · Handling Problems · Handling Calls for Others · Review

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