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Quality Customer Service Training Course


Get a demo now !Want to build trust and encourage repeat business? This highly motivating training course will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This training course is essential for every business.


80  per user + vat

Purchase Orders

Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than one training course ? Contact sales on 01223 894136 for a custom quote

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Course outline

Session 1
Section A: Quality Customer Service
Introduction
Course Outline

Section B: Attitude
Personal vs. Procedural
Body Language
Showing You Care
Key Fact

Section C: Identifying Customer Needs
Basic Needs
Key Fact

Section D: Satisfying Customer Needs
Mastering the Basics
Internal Customers
Key Fact

Section E: Getting Customers to Return
Customer Satisfaction
When Things Go Wrong
The Extra Mile
Conclusion



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