Sections: Email us | Multi-user licencing | Contact
octobersystemstraining
the training superstore 01223 894136
Quality Customer Service Training Course by LearnKey
Want to build trust and encourage
repeat business? This highly motivating training course will show you
how to quickly improve customer service skills inside your organization
-- and see a significant impact at consumer level. Give employees the
people skills they need to handle irate callers and clients, diffuse
anger, avoid complaints, prevent burnout, and enhance communications.
This training course is essential for every business.
£80 per user + vat
Related Course
Course outline
| Session 1 Section A: Quality Customer Service · Introduction · Course Outline Section B: Attitude · Personal vs. Procedural · Body Language · Showing You Care · Key Fact Section C: Identifying Customer Needs · Basic Needs · Key Fact Section D: Satisfying Customer Needs · Mastering the Basics · Internal Customers · Key Fact Section E: Getting Customers to Return · Customer Satisfaction · When Things Go Wrong · The Extra Mile · Conclusion |
Certification
- Windows 2008
- Active Directory 70-640
- Network Inf 70-646
- Server Admin 70-642
- Application Inf 70-642
- MCITP Series
- more . . »
- CompTIA
- Cisco
- VMware
- Complete List
Office
Programming
Business
Graphics
News
We are now PCI DSS certified. PCI DSS stands for Payment Card Industry Data Security Standard, and is a worldwide security standard. The PCI DSS must be met by all organizations (merchants and service providers)
that transmit, process or store payment card data.
Contact us | Back
to top |
Site Map
© 2009 October Systems
Contact us | Privacy
policy | Sitemap | RSS | Back
to top
© 2009 October Systems