Sections: Email us | Multi-user licencing | Contact

octobersystemstraining

the training superstore 01223 894136

The Power of Telephone Courtesy Training Course by LearnKey

Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers. This video shows the right way-and the wrong way-to handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.

£80 per user + vat

Related Course

Course outline

Session 1

Section A: Telephone Courtesy
· Telephone Techniques
· Answering Calls
· Holding Calls
· Leaving Messages
· Taking Responsibility
· Transferring Calls
· Voice Messaging
· Handling Problems

Certification

Windows 2008

Complete List

Office

Complete List

Programming

Visual Basic

ASP.Net

ASP.Net 3.5

Java

Complete List

Business

Customer Service

Stress Management

Workplace

Complete List

Graphics

DreamWeaver

Photoshop

Flash

Complete List

News

We are now PCI DSS certified. PCI DSS stands for Payment Card Industry Data Security Standard, and is a worldwide security standard. The PCI DSS must be met by all organizations (merchants and service providers) that transmit, process or store payment card data.