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Customer Satisfaction Training Course by LearnKey

Want to build trust and encourage repeat business? This highly motivating training course will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This training course is essential for every business.

£80 per user + vat

Related Course

Course outline

Session 1
Section A: Customer Satisfaction
· Introduction
· Defining Satisfaction
· Key Fact

Section B: Customer Feedback
· Why Feedback?
· Service vs. Satisfaction
· The Fringe Benefits
· Key Fact

Section C: Behaviors
· Overcoming Barriers
· Difficult People
· Lack of Cooperation
· Burnout
· Key Fact

Section D: Reinforcing Behaviors
· Tactics and Strategies
· Avoiding Blame
· Feedback
· Right Words
· Reasons First
· Key Fact
· Conclusion

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