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Customer Satisfaction Training Course


customer satisfaction video training courseWant to build trust and encourage repeat business? This highly motivating training course will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This training course is essential for every business.



Highlights

Course Includes

Training Course Tutorial


from 80  per user + vat


Course Outline

Session 1
Section A: Customer Satisfaction 
Introduction 
Defining Satisfaction 
Key Fact 

Section B: Customer Feedback 
Why Feedback? 
Service vs. Satisfaction 
The Fringe Benefits 
Key Fact 

Section C: Behaviors 
Overcoming Barriers 
Difficult People 
Lack of Cooperation 
Burnout 
Key Fact 

Section D: Reinforcing Behaviors 
Tactics and Strategies 
Avoiding Blame 
Feedback 
Right Words 
Reasons First 
Key Fact 

Purchase Orders

Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than one training course ? Contact sales on 01223 894136 for a custom quote

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