Calming Upset Customers Training Course

calming ealing upset angry customers video training course

Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome

Highlights

Gain skills to maintain composure in difficult situations.

Benefit from open communication and conflict resolution.

Gain trust from customers when their problems are solved.

Course Includes

Instructor-Led Video Training

Demos and Lab Learning

Multi-Media Presentations

Practice Exams and Lab Simulators

Self-Paced Navigation

CD or Online Delivery

from £64 per user + vat

Purchase Orders

Official Purchase orders are accepted from Government, Education, Health, Charities, Times 1000 plc's, Professional Partnerships and other pre-approved accounts. Want to order more than one training course ? Contact sales on 01223 894136 for a custom quote

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